Terms of service

Last updated: February 04, 2026

By using the Lunevaluxe website or purchasing our products, you agree to these Terms of Service. Please read them carefully.

1. General Information

Lunevaluxe operates a UK based ecommerce store specializing in bags and accessories.

These Terms govern the use of our website, purchases, returns, and interactions with our company.

By using this website, you confirm that you are at least 18 years old and legally capable of entering into a contract.

2. Orders and Acceptance

All orders placed on our website are subject to acceptance by Lunevaluxe.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Incorrect pricing
  • Out-of-stock items
  • Suspicion of fraudulent activity

After placing an order, you will receive an order confirmation email. This is not a guarantee of acceptance. The contract is completed when the item is dispatched.

3. Pricing and Payment

All prices are listed in GBP (£) and include applicable UK VAT.

Payments are accepted via the methods offered at checkout, including Wallid Pay by Bank.

By submitting payment, you authorize us to process the payment through the selected provider.

We reserve the right to correct pricing errors even after an order is placed.

4. Shipping and Delivery

We ship to addresses within the United Kingdom.

Shipping is handled by reliable carriers and typically takes 5–7 business days depending on product and location.

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned due to an incorrect address, additional shipping charges may apply.

5. Returns and Refunds

Our Return & Refund Policy is part of these Terms. Customers may return eligible bags and accessories within 30 days of delivery.

Refunds will be issued to the original payment method after inspection of returned items.

We offer a full refund of the total purchase price for returned items, provided the item was not faulty or sent in error by us. If the return is due to customer preference, incorrect selection, or any reason not related to a product defect or shipping error, no restocking fee will be charged. However, the cost of the return shipping will be the responsibility of the customer. Once the item is received and inspected, the full purchase amount will be refunded within 7 business days.

Please contact our customer support for return instructions.

6. User Responsibilities

You agree to provide accurate information when using our website or placing orders.

You are responsible for maintaining the confidentiality of any account credentials.

You must not use the website to engage in fraudulent, abusive, or illegal activities.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, and product descriptions, is the property of Lunevaluxe or our licensors.

You may not copy, reproduce, modify, or distribute any content without prior written consent.

8. Limitation of Liability

Our liability for defective or damaged goods is limited to the cost of the product or a replacement, in accordance with UK consumer law.

9. Privacy and Data Protection

Customer information is handled according to our Privacy Policy, which complies with UK GDPR regulations.

We collect personal information necessary to process orders, provide customer support, and improve our services.

10. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising from these Terms or the use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

Lunevaluxe reserves the right to update or amend these Terms at any time.

Changes will be effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms or your order:

Lunevaluxe_Luxuries

  • Phone: +44 7453 717244
  • Email: info@lunevaluxe.com
  • Address: 85 Dunstall Hill, Wolverhampton, England, WV6 0SR, United Kingdom

Customer Service Opening Hours:

  • Monday to Saturday: 9:00am – 5:00pm (UK time – GMT)
  • Sunday: Closed

Response time: Our team will respond to your requests within 24 hours during opening hours.