Shipping policy

At Lunevaluxe_Luxuries, we are committed to providing a fast, reliable, and transparent shipping experience. This Shipping Policy explains our order cut off time, processing and dispatch timelines, delivery estimates, shipping methods, tracking, and customer support.

1. Shipping Coverage & Costs

• We currently ship only within the United Kingdom
• All UK orders receive free priority shipping
• There are no shipping fees, handling charges, or hidden costs

2. Order Cut-Off Time

• Daily order cut off time: 2:00pm (UK Time - GMT)
• Orders placed before 2:00pm on a business day begin processing the same day
• Orders placed after 2:00pm, on Sundays, or on UK public holidays will be processed on the next business day

Business days are Monday to Saturday, excluding Sundays and UK public holidays.

3. Order Processing & Dispatch Time

• Orders are processed and dispatched within 1-2 business days after payment confirmation
• Dispatch means the order has been packed and handed over to the shipping carrier
• You will receive:
  • An order confirmation email after placing your order
  • A shipping confirmation email once your order has been dispatched, including tracking details

4. Delivery Timeframe

4.1 Shipping Transit Time (After Dispatch)

• Shipping transit time is 5-7 business days after dispatch

4.2 Total Estimated Delivery Time

Total Delivery Time = Order Processing & Dispatch Time + Shipping Transit Time

Please note that delivery times are estimates and may vary due to:

• Carrier delays
• Peak seasons or high order volumes
• Weather conditions or other unforeseen events

5. Shipping Carriers

We partner with reliable UK carriers to ensure safe and trackable delivery:

Carrier selection depends on destination and parcel size.

6. Order Tracking

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number and a tracking link. You can use this information on track your order page to view real-time updates on your shipment, including dispatch status and estimated delivery progress. Please allow up to 24-48 hours after dispatch for tracking details to become active.

Once your order has been dispatched, you will receive:

• A shipping confirmation email
• A tracking number
• An estimated delivery date

Tracking information can be accessed directly on Track your order.
If you experience any issues, our support team is happy to help.

7. Failed or Missed Deliveries

• If delivery cannot be completed, the carrier may:
  • Attempt redelivery
  • Leave a delivery notice
  • Hold the parcel at a local depot for a limited time
• Orders returned to us due to failed delivery can be reshipped
• Please note that reshipment may extend the delivery timeframe
• We’re happy to attempt redelivery at no extra cost. If the package has already been returned to us, a reshipping fee will apply based on the carrier’s rates.

8. Lost or Damaged Orders

If your order is:

• Lost in transit, or
• Delivered damaged

Please contact us within 30 days of the delivery. We will investigate with the carrier and provide a replacement or full refund, where applicable.

9. International Shipping

• We currently do not offer international shipping
• Orders are accepted only for UK delivery addresses

10. Contact Information

For any questions regarding shipping, dispatch, or delivery, please contact us:

Lunevaluxe_Luxuries

• Phone: +44 7453 717244
• Email: info@lunevaluxe.com
• Address: 85 Dunstall Hill, Wolverhampton, England, WV6 0SR, United Kingdom

Customer Service Opening Hours:

• Monday to Saturday: 9:00am - 5:00pm (UK time - GMT)
• Sunday: Closed

Response time: Our team will respond to your requests within 24 hours during opening hours.