Frequently asked questions

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Why shop with Lunevaluxe?

Lunevaluxe combines luxury, premium craftsmanship, secure payments, trusted customer service, and a refined shopping experience designed for modern fashion lovers.

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Which luxury brands do you offer?

Our collection includes luxury and designer style bags such as Hermès, Chanel, Gucci, Prada, Louis Vuitton, Fendi, Dior, Saint Laurent and many other luxury brands.

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What’s included in the package?

All products come with brand-style packaging including:

  • Designer-style box
  • Dust bag
  • Ribbon and tags
  • Authenticity card (branded-style)
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Do you offer UK shipping?

Yes, we offer free 5-7 days delivery all over UK

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Can I track my order?

Absolutely. Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

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What payment methods do you accept?

We accept WallidPay which is FCA-regulated Open Banking. Bank-level security on every order.

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Is paying with WallidPay safe?

Yes. WallidPay uses secure encrypted payment technology to protect your personal and financial information. FCA-regulated Open Banking. Bank-level security on every order.

It is trusted by over 10,000 customers across the UK for safe and reliable online transactions.

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Do you offer returns or exchanges?

Yes. We offer 30 days a hassle-free return and exchange policy. If you are not happy? Return within 30 days for a full refund. Zero hassle.

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How can I contact customer support?

You can contact our customer care team via:

  • Email: info@lunevaluxe.com
  • Phone: +44 7453717244
  • Live chat
  • Contact form on our website

Our team is available to assist anytime.